FAQ

What makes Matrix Promotional Marketing different?

Matrix Promotional Marketing is not a start-up enterprise or faceless internet name. We are an established promotional marketing company with real professional experts on the ground to assist you along every step of the process. Over the years, we have helped thousands of companies from all types of industries achieve their branded promotional goals. Using the newest technologies and state-of-the art processes, we can translate our clients' visions into award winning products.

Are lowest prices guaranteed?

Our affiliation with iPROMOTEu offers us exceptional buying power resulting in the most competitive pricing on the best promotional products. We promise if you can find the same product cheaper elsewhere, we will match the price. This promise does not include special offers or discounted prices and applies to like products only, at the same quantity and spec as we would supply. And, the total price refers to price of the same item including any additional setup charges before shipping & processing costs.

How can I get a quote?

It's easy! Just contact us with the product(s) and quantities you need and we'll prepare a custom quote for you.

How can I search for a specific product?

Our easy to use navigation bar allows you to enter keywords and phrases in order to find your product. Alternatively, you can click on the individual tabs to get a broader idea of what we have to offer. Or send us an email at myquote@matrixpromotional.com or give us a call at 1.800.776.8337 and we can find the product you are looking for.

Do you have other products other than those on the website?

Yes. Matrix Promotional Marketing can source literally millions of products. If you're looking for something truly unique, our experienced product development team is ready to help you design a true one-of-a-kind promotional item. Even if you see an item somewhere else, just ask about it and we'll get the same item or offer a better option.

I saw a product that I like on another Web site; can I get it from Matrix Promotional Marketing?

Most definitely. We can get over a million different promotional products. If you see an item on another web site, just ask about it and we'll get the same item or offer a better option, guaranteed for less. Our affiliation with iPROMOTEu provides us with exceptional buying power resulting in the most competitive pricing on the best promotional products and biggest names in the industry, i.e. BIC, Swiss Army, Cross, Cutter & Buck and Nike, just to name a few.

What if I need help with my logo or design?

We can offer in house artwork and design service with every order placed with us. You may just have an idea, a scribble on the back of a napkin, or a fax of a fax of a fax! Whatever you have at hand, we will produce your logo or design. We will work with you to ensure you are happy with any logo or design prior to any production taking place.

Can I see what my purchase will look like before production?

Yes. We will always send you a proof before production taking place at no extra charge. As long as you can approve the visual within 24 hours of receiving it from us, your estimated delivery date will not be effected.

When can I expect delivery of my order?

Delivery of your order varies based on the product ordered. When you place your order with us, we will let you know your delivery date. We do offer rush services. We are proud to say that we since our first order was shipped in 1981, we have never missed a promised delivery date.

What if there is a problem when I receive my order?

Mistakes and errors are a rare occurrence at Matrix Promotional Marketing. That said, we understand that mistakes do happen and we pride ourselves on being able to resolve them right away. Rest assured that we will go that extra mile to make you, our client, happy!

Is there a discount for large quantities?

Yes! The higher the quantity ordered the lower the price per piece will be.

I need my order fast, what about rush services?

Rush production and shipping is available for many of our items, often at no additional cost.

We aim to:

• Support you by giving the best possible service
• Provide you with competitive quotes and price match any like for like prices you may find elsewhere
• Build a constructive working relationship with you
• Offer our loyal clients incentives and special offers

We know purchasing promotional merchandise can be a bit of a headache as there is so much to chose from and depending on your workload, looking through an endless list of pens is possibly not how you want to spend your afternoon!